Terms and conditions

Terms of sale

Before proceeding with the order of the product (hereinafter also Products or Product), via our Internet Site (hereinafter also Site and/or Website), we recommend that you carefully read these “Conditions of Sale”.
Together with the “Privacy Policy” and the “Terms and Conditions of Use”, these “Conditions of Sale” govern the contractual relationship and any purchase of “Products” made through this Website.
If you have any questions regarding these "Terms of Sale", please contact us at the following email address before proceeding: customerservice@caterinab.it
If you do not accept these “Conditions of Sale”, it will be impossible to place orders for “Products” through this Site.
These "Terms of Sale," which govern all transactions between the Seller (hereinafter also CaterinaB or Asolo Gold SpA) and the Consumer purchaser (hereinafter also "Consumers or Consumers"), cannot derogate from rights that the law mandatorily grants to Consumer purchasers. In the event of a conflict and in the absence of a valid derogation, the provisions of the law shall prevail.

GENERAL INFORMATION

CaterinaB is a brand of Asolo Gold SpA, an Italian company registered with the Treviso Chamber of Commerce, with registered office at Via delle Industrie 9, 31020 San Zenone degli Ezzellini (TV), Italy, VAT number/Tax Code no. 01696060266, REA TV162646, PEC: asologold@pec.confindustriavicenza.it.
You can contact CaterinaB by email at: info@caterinab.it
These “Conditions of Sale”, for which CaterinaB is responsible, apply to the website: www.caterinab.it, of which Asolo Gold SpA is the sole and exclusive owner.

WHO CAN MAKE PURCHASES?

The Site is dedicated to retail sales and as such is intended for the exclusive use of Consumers.
To make purchases through the Site, the Consumer must be at least 18 years old and have legal capacity. By accepting these "Terms of Sale," the Consumer declares that he or she meets both requirements.
All orders placed on the Site must correspond to normal consumption needs, both in relation to the number of Products purchased with a single order and in the case of multiple orders placed by the same person, even if each order includes a quantity of Products corresponding to normal consumption needs.

FORMATION OF THE CONTRACT

The Products and their prices as listed on the Site constitute an offer to the public in accordance with the terms and conditions specified in the "Terms of Sale" and on the Site itself. The Terms and Conditions of this offer apply exclusively to purchases made on the above-mentioned website. Purchase contracts entered into on the Site are concluded with Asolo Gold SpA.
Online orders must be placed in the following ways:
When you decide to make a purchase, you must click "Add to Cart" on the relevant Product tab; this will add the Product to your cart. Once you have completed your purchase choices, you will need to click "Proceed to Checkout" to enter the reserved section of the Site and complete the Order.*

Once you've entered the information required to complete your order and entered the reserved section, you'll be able to view a summary of your order, including shipping costs and the total amount. You'll then be asked to confirm your address and payment information, as well as any other documents you may need.
Once you have completed your Order, you will be asked to verify its accuracy. If you find any errors, you can modify the Order and correct the errors before submitting it to CaterinaB. It is the Consumer's responsibility to verify the accuracy of the Order before submitting it. If you encounter any problems placing your Order, please contact CaterinaB at the email address provided above.
CaterinaB will send an email confirming receipt of the Order, containing a summary of the "Terms of Sale" applicable to the contract, information relating to the main characteristics of the Product as well as detailed information regarding the price, payment and withdrawal methods, shipping costs and any applicable taxes or surcharges.
The aforementioned email will be sent automatically to the address provided by the Consumer during registration.
CaterinaB will then charge the payment for the amount included in the Order using the payment details provided by the Consumer.
The Consumer is required to verify the accuracy of the emails he receives and to immediately report any errors to CaterinaB.
The sales contract with Asolo Gold SpA will be concluded only when a separate email accepting the purchase proposal is sent, which will also contain information regarding the product shipment and the expected delivery date ("Shipping Confirmation"). If the Consumer's Order is processed through multiple shipments, separate "Shipping Confirmations" may be received.
CaterinaB is not able to correct Orders after this time, but the Consumer is in any case guaranteed the right of withdrawal as indicated below.

*In the event of changes to the “Conditions of Sale”, the “Conditions of Sale” published on the Site at the time the Order is sent by the Consumer will apply to the purchase order.

PRICE

The price of the Products is that indicated on the Site at the time the order is sent by the Consumer, except as specified below and without any consideration of previous offers or any price changes that may occur after the acceptance of the purchase proposal.
The prices of the Products listed on the Site include standard packaging costs, VAT (where applicable), and any indirect taxes (where applicable). They do not include shipping costs, which are calculated before the order is confirmed by the Seller to the Consumer and which the Consumer undertakes to pay to the Seller in addition to the price listed on the Site. Depending on the location to which the Products are to be delivered, the relevant shipping costs will be displayed on the Site during the order creation process, which the Consumer undertakes to pay in addition to the price of the Products ordered. Prices are checked regularly; however, if CaterinaB detects price changes or errors in the price indication, it will contact the user to request confirmation of their intention to proceed, in any case, with the purchase at the actual correct price. In the event of confirmation of the purchase, CaterinaB will not be under any obligation to deliver the Product until the second Order confirmation email is sent. If the correct price of the product is lower than that indicated on the site, only the lower correct price will be charged and the product will still be shipped, without further confirmation requests.

Prices are subject to change at any time, but such changes will not affect Orders already confirmed in the manner described above.

* For each personalized engraving the additional cost is 20

**Product prices may vary depending on the shipping country selected by the user during checkout.

Any additional costs, charges, taxes and/or duties that a given country may apply, for any reason whatsoever, to the Products ordered on the basis of these general conditions of sale shall be the sole responsibility of the Consumer.

PAYMENT

Payment may be made via PayPal or credit card under the conditions described below. The Seller, at its sole discretion, may allow additional payment methods, indicating them in the payment section of the Site.
In the event that, for any reason, CaterinaB is unable to accept an Order, it may, at its discretion, not charge the amount or refund the price already paid for the Order. CaterinaB will not ship the Product(s) until full payment has been received.
Your personal data will be processed by CaterinaB in accordance with the privacy policy.

DELIVERY

The purchased products will be shipped approximately within 5 working days of order confirmation.*
For orders under €150, a €20 shipping fee will be added.
Delivery times may be delayed during the holiday season; carriers do not deliver, for example, on 25/12 – 06/01 and 01/08 – 21/08, and on weekends.
*
Upon delivery, the Customer or a trusted person must be present to check that the packaging is intact and clean and that the Products received correspond to those indicated on the Order. In the event of visible defects, such as incorrect quantities and/or incorrect Products and/or damaged packaging, CaterinaB will ask the Customer or their trusted representative to report such anomalies on the shipping document and to contact CaterinaB at the following email address: info@caterinab.it
In the event that the user makes changes to the standard shipping/delivery (especially if the package is left without a signature), Caterina B is relieved of any responsibility in case of damage/theft.

DAMAGED OR DEFECTIVE PRODUCTS

For the products sold, CaterinaB recognizes only the guarantees provided by law, except for any specific guarantees offered for particular Products and at particular times which will be clearly indicated by the Seller.
The Consumer is required to examine the Products upon receipt to verify any defects or damage. In the event of a defect or damage, the Consumer is required to immediately inform CaterinaB by writing to the following email address: customerservice@caterinab.itThe The Seller will arrange for the Product to be collected and sent to its Customer Service Center, at no additional cost to the Consumer.
In the event that a Product is damaged or defective, not due to a cause attributable to the Consumer, CaterinaB, at its sole discretion, will repair or replace the Product or refund the price paid, including any shipping costs, only on condition that the Product has not been worn or used in any other way.
In the event of delivery by the carrier of Products with packaging that is not intact, tampered with or damaged in any way (for example, dented, wet, dirty, etc.), the Consumer is invited, in order to facilitate the warranty procedure, to report this situation with a note in the documents in the carrier's possession and accompanying the Product.

Any resellers present in Italy cannot accept returns or exchanges of Products purchased through this Site.

RESPONSIBILITY'

These “Conditions of Sale” do not exclude CaterinaB’s liability towards the Consumer for any circumstance under which it would be unlawful to exclude or attempt to limit the Seller’s liability towards the Buyer.
Without prejudice to the application of the previous paragraph, CaterinaB is exclusively responsible for losses resulting from CaterinaB's violation of these "Terms of Sale". This liability is exclusively limited to the purchase price of the purchased Product and to compensation for any foreseeable damages proven by the Consumer. Damages are considered foreseeable if the parties could have foreseen them at the time of CaterinaB's acceptance of the Order.
Without prejudice to the application of the previous paragraph, CaterinaB is in any case not liable for indirect damages, which are an indirect consequence of the main damage or loss and/or which are not foreseeable by the parties, including, but not limited to: loss of profits or revenues, loss of business opportunity, loss of profits or contracts; loss of savings, death or personal injury.
Provided that the foregoing shall not preclude the right to bring actions for loss or damage to tangible property as established by mandatory provisions of law or any other action for compensation for direct damages.
Without limiting the foregoing, CaterinaB shall not be liable for any failure or delay in performance of its obligations under these Terms of Sale resulting from causes beyond its reasonable control, including: natural disasters, acts of government, war, fire, flood, explosion or insurrection, interruptions in computer or telecommunications services, failure of third parties (including failures relating to the supply of data) and strikes.
However, it is understood that the clauses of these "Conditions of Sale" do not imply any limitation of the rights guaranteed by law.

RIGHT OF WITHDRAWAL

The Consumer is granted the right to withdraw from any contract concluded pursuant to these “Conditions of Sale”, without any penalty, within 15 (fifteen) days from the day of receipt of the ordered Products, for any reason and without having to justify his decision in any way.
For the purposes of exercising the right of withdrawal, the Consumer must send the Seller, within the aforementioned term of 15 (fifteen) days, a written communication to be sent via email to the address info@caterinab.it *

Custom orders can be returned at a cost of €40, paid by the customer.

To facilitate the exercise of the right of withdrawal, the Seller provides the Consumer with a specific form to use for communicating the withdrawal. However, use of the "Right of Withdrawal Form" is not mandatory to exercise the withdrawal procedure; sending an explicit declaration to the email address indicated above is sufficient.
In the event of exercising the right of withdrawal, all payments received in relation to the Product for which the right of withdrawal was exercised will be refunded, including shipping costs in an amount equal to the cheapest shipping method offered by CaterinaB. The refund will be made by the Seller using the same payment method used by the Consumer for the initial transaction, unless the Consumer expressly requests, in the withdrawal notice, the use of another payment method among those made available by CaterinaB. In any case, the Consumer will not incur any costs as a result of this refund.
In the event of a withdrawal, the shipping costs for returning the Product will be borne by CaterinaB; the return of the Product will be carried out by the Consumer at their own expense and responsibility. The Product subject to withdrawal must be returned properly packaged in its original packaging, in perfect condition, not damaged or ruined, with no obvious signs of use other than those of a normal test. It must be accompanied by all accessories, instructions for use, additional documentation, and shipping documents.
The Consumer, pursuant to current legislation, will only be liable for any decrease in the value of the Product resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Product.
The Consumer must ensure that he takes reasonable measures to safeguard the Product.
Any resellers present in Italy cannot accept returns or exchanges of Products purchased through this Site.
CaterinaB, pursuant to and for the purposes of art. 56 of the Consumer Code as amended by Legislative Decree no. 21/2014, reserves the right to withhold the refund until it has received the returned Product following the exercise of the right of withdrawal.
The refund will be made within 15 working days from the date CaterinaB receives the returned Product.
In the event that the Product is not delivered within 30 (thirty) working days from the Seller sending the Order Confirmation email to the Consumer, or from another date otherwise agreed with the Consumer, the Buyer will have the right to withdraw from the Order and CaterinaB will refund the price.

MORE INFORMATION

Some Products may appear slightly larger or smaller than actual size due to screen imperfections or photographic techniques. Other Products may be shown larger than actual size to clearly show details, or smaller than actual size to show the entire Product.
CaterinaB recommends that you print a copy of these “Terms of Sale” for your future reference.
The formation, existence, construction, execution, validity and all aspects relating to these “Terms of Sale” are governed by Italian law.
The Court of Treviso has non-exclusive jurisdiction to settle any dispute arising from or connected with these “Conditions of Sale” or use of the Site.
In the event that any clause of these “Conditions of Sale” is deemed null or void, it will be deemed non-existent and the remaining part of these “Conditions of Sale” will remain valid and effective.
Any delay or failure by CaterinaB to exercise any right, faculty or remedy under these “Terms of Sale” shall not constitute a waiver thereof, nor shall any single or partial exercise of any such right, faculty or remedy prevent the future or different exercise thereof.
Third parties who are not party to the agreements between the Consumer and CaterinaB cannot exercise any rights provided for by these “Conditions of Sale” in accordance with Italian law unless this is expressly provided for by these “Conditions of Sale”.